Contact Us

Questions about setup, billing, or server performance? We're here around the clock.

Get in Touch

Whether you're deciding between plans, need help with router setup, or want to report a slow server, use the form or reach out directly.

 support@officialpaladin.com

 Live chat available 24/7

 Get started with Paladin VPN now

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Support

What We Can Help With

Our support team can walk you through choosing between the Monthly, Annual, and 2-Year plans, help diagnose a slow connection on a specific server or region, and guide you through installing Paladin VPN on a router so every device on your home network — including a smart TV — is protected without a native app.

We can't manage an active subscription's billing details or reset a login on your behalf directly from this website, since those actions happen on the Paladin VPN platform itself, not here. What we can do is make sure you understand exactly what you're subscribing to and how to get the most out of it before you start.

Common Support Questions

The Annual plan covers priority streaming servers and ad/tracker blocking at the best balance of price and commitment for most people.

Switch to a nearby alternate region from the app; our load-balancing usually redirects new connections automatically, but manual switching is instant.

Yes, our support team provides guided router setup for the most common consumer router brands via live chat.

Live chat typically responds within minutes during peak hours, and email inquiries submitted through the contact form usually receive a reply within one business day.

Yes — our live chat and email support handle inquiries in multiple languages, including Russian, so you can reach out in whichever language you're most comfortable with.